Return and Exchange Policy
At Upotis.xyz, we want you to love your personalized products. We understand that sometimes things don’t go as planned, so our return and exchange policy is designed to make the process as smooth and hassle-free as possible. Please review our guidelines below:
1. Eligibility for Returns
You can return items within 30 days of receiving your order. To qualify for a return, the product must be:
- Unused and in the same condition as you received it.
- In the original packaging with all tags and labels attached.
- Not a custom or personalized item (these are non-returnable unless defective).
2. Return Process
To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. Once approved, we will provide you with return instructions. Please note that:
- The customer is responsible for return shipping costs, unless the item is defective or damaged.
- We recommend using a trackable shipping service to ensure the safe return of your item.
3. Exchanges
If you would like to exchange a product for a different item, color, or size, please follow the same process as returning the item. Once we receive the original product, we will process the exchange. If the new item is of a higher value, you will be required to pay the difference. Shipping fees for exchanged items may apply.
4. Refunds
Once your return is received and inspected, we will send you a confirmation email. Approved returns will be refunded within 7-10 business days to your original method of payment. Please note:
- Original shipping fees are non-refundable.
- Refunds may take additional time depending on your bank or payment provider.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement or full refund, including shipping costs.
6. Contact Us
ADDRESS:4801 Rosalia Dr, New Orleans, LA 70127, USA
PHONE: (318) 627-3250
EMAIL: [email protected]